Survey: repair service

How would you rate the quality of repair?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the time needed?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the costs?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the information on repair?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the information on cost estimate?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the price of the cost estimate?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the hotline accessibility?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the repair work performed? (Compared to our competitors)
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How would you rate the performance of repaired objective lens?
Satisfaction:	++ + 0 - --	n.a.
Importance:	++ + 0 - --	n.a.

How many ZEISS lenses do you own?
1-3 4-5 6-8 more

For what field of application do you primarily use your lenses?

Do you use your lenses for
business? privately?

Would you purchase another ZEISS lens?
Yes No
Reason:

Do you have experience with competitors´ lenses?
Yes* No
* If yes, which ones:

Comments:

Personal data: (* required fields)

Letter-address form:

Ms. Mr.

Firstname *

Lastname *

Address

Zip code/ city

Country